Privacy Policy

AGA Digital Tech Ltd (“AGA Digital Tech”, “AGA”, “we”, “our” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, contact us, engage us for a project, purchase or use our products or services, or interact with technology operated by us.

AGA Digital Tech Ltd is a technology company incorporated in Nigeria. We develop our own technology products and provide technology development and consulting services to clients.

• Websites and web applications
• Custom software and SaaS products
• Mobile applications
• Artificial intelligence, automation and AI agents
• Customer-support and CRM technology
• APIs and third-party integrations
• Digital loyalty and rewards systems
• Blockchain, Web3 and smart-contract development
• Wallet and digital-asset integrations
• Payment technology and related digital infrastructure
• Technology consulting, maintenance and support

Identity and Contact Information

• Name, email address and telephone number
• Company, organisation, role or job title
• Country or general location
• Business contact details

Account and Technical Information

• Account identifiers and authentication information
• IP address, browser, device and operating-system information
• Log data, website activity and security information
• Cookies and similar technologies

Business and Project Information

• Project requirements, proposals and quotations
• Business and technical requirements
• Files, documents, content and credentials supplied for a project
• Project communications, approvals and support requests

Support, Voice and AI Information

Where a product supports voice, messaging or AI-assisted customer service, we may process voice notes, audio recordings, transcripts, support tickets, attachments, customer communications, AI-generated summaries, classifications and related information.

Transaction Information

Where applicable, we may process purchase, subscription, invoice and transaction information. Payment credentials may be processed directly by authorised payment providers rather than stored by AGA.

• Provide, operate and improve our products and services
• Develop, host, integrate and maintain technology
• Respond to enquiries and provide customer support
• Prepare quotations, proposals and contracts
• Manage client projects and accounts
• Authenticate users and protect systems
• Process transactions and administer subscriptions
• Analyse performance and improve user experience
• Detect fraud, abuse, cyber threats and security incidents
• Communicate service, company and product updates where permitted
• Meet contractual, legal, regulatory, accounting and compliance obligations
• Establish, exercise or defend legal rights

Certain AGA products may use artificial intelligence to transcribe voice recordings, analyse requests, categorise issues, generate summaries, create or route support tickets, recommend responses or otherwise assist users and support teams. Relevant data may be processed by approved technology providers where required to provide these functions.

AI-generated outputs may be inaccurate or incomplete. Appropriate human review should be used for decisions that may materially affect an individual.

Where AGA develops, hosts, integrates or operates technology for a client, AGA may process personal information on that client’s behalf. The client remains responsible for ensuring that information supplied to AGA was lawfully collected and may lawfully be processed for the intended purpose. Where appropriate, the parties may enter into a separate Data Processing Agreement.

Where applicable law requires a legal basis, processing may rely on consent, performance of a contract, steps taken before entering a contract, compliance with legal obligations, legitimate interests, or another lawful basis recognised under applicable data-protection law.

We may share information with trusted providers required to operate our business, including cloud-hosting, database, AI, analytics, communication, payment, CRM, cybersecurity and professional-service providers. We may also disclose information where required by law or reasonably necessary to protect AGA, our users, customers or the public.

AGA does not sell personal information as a standalone commercial product.

Our technology providers and clients may operate internationally. Information may therefore be processed or stored outside Nigeria. Where required, appropriate safeguards will be used for international transfers.

We implement reasonable technical and organisational measures designed to protect information against unauthorised access, unlawful disclosure, accidental loss, alteration, destruction and misuse. No internet-connected system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary for the purposes for which it was collected and for contractual, operational, security, accounting, regulatory and legal requirements.

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Object to or restrict certain processing where applicable
• Withdraw consent where processing depends on consent
• Request portability where applicable
• Raise concerns about automated processing where applicable
• Lodge a complaint with the appropriate data-protection authority

Some services may interact with public blockchain networks. Information recorded on a public blockchain may be publicly accessible and, because of the nature of distributed ledgers, may be difficult or impossible for AGA to alter or delete.

Our websites and products may link to or integrate with independent third-party services. Those providers operate under their own terms and privacy policies, and AGA is not responsible for their independent privacy practices.

Our general business services are not intentionally directed to children unless expressly stated for a specific product. We do not knowingly process children’s personal information without an appropriate lawful basis or required parental or guardian authorisation.

We may update this Privacy Policy as our business, technology, products or legal obligations evolve. The current version will be published with an updated effective date.

Company

AGA Digital Tech Ltd

Country

Nigeria

Privacy email

privacy@agadigitaltech.com

Website

www.agadigitaltech.com

See also our Cookie Policy, Terms of Use & Service and Legal Notice.